"We use the Linxup device for a variety of reasons from verifying time spent on a job, to the route the tech took to a job and to monitor the amount of time the vehicles are idling."
What is the Linxup 30-day money back guarantee?
If the device is returned within 30 days, you will receive a full refund - minus a $25 per unit restocking fee - for the hardware only. No credits for the monthly recurring costs, or shipping. After 30 days, no returns will be accepted.
Is there an early termination fee?
If you select a contract with your Linxup devices, and choose to terminate your service before the agreement is up, you will be charged an early termination fee as follows:
Term Commitment
(years)
Early Termination Fee ($US)
First 30 days
Month 1-12
Month 13-24
Month 25-36
1
See above for the conditions of the 30-day money
back guarantee.
Is there a secondary antenna associated with the Linxup GPS tracking device?
The Linxup antenna is located inside the device. It requires no additional parts or installation beyond plugging the device into the OBDII port under your dashboard for the plug-in device, or connecting 3 seperate wires for the heavy-duty wired device.
How is the GPS tracking device powered?
Power for the device is supplied from your vehicle through the OBDII port, or wires, depending on if you have the plug-in or wired device.
Do I receive an alert if the device is unplugged or unwired?
When a device is unplugged or unwired, it is receiving no power so it is impossible for the unit to send an alert. However, you will stop seeing any tracking data for a device that has been unplugged or unwired. You can, however, receive an alert when a device is reconnected. This provides a good system for monitoring disconnected devices.
Will my driver’s know that they are being tracked?
The answer is somewhat up to you. The Linxup device is pretty discreet and sits under the dashboard, but it does have a small LED light. If you don’t tell your driver’s where the device is, they may still notice this light. Also, once you start to discuss tracking with your drivers, they are going to realize that something within the vehicle is providing the tracking. We typically advise companies to inform their drivers that if a device stops tracking, you will be aware due to the lack of tracking information.
What advantage does Linxup have over GPS tracking a cell phone?
Linxup is GPS tracking a vehicle, cell phone GPS tracks the phone. Where the cell phone goes, so goes the GPS tracking information, which doesn't necessarily have any bearing over the location of your vehicle.
When Linxup is connected to your vehicle it receives a reliable source of power. Cell phones with GPS have a tremendous drain on the cell phone battery. If the battery is dead, the cell phone user simply turns off the phone or disables the GPS function, you will not receive any GPS data.
How do you determine harsh acceleration / braking?
The algorithm used to determine an acceleration / deceleration alert is based on the change in velocity. An increase in velocity of greater than 8.5 mph/sec will trigger an acceleration alert. Likewise, a reduction in velocity greater than 6.5 mph/sec will trigger a braking alert.
Linxup Plug-In Device Specific Answers: What type of vehicle does the Linxup plug-in device work in?
The Linxup GPS vehicle tracking device is easy to install on all automobiles and light and medium duty trucks manufactured after 1996. The unit installs in the required OBDII port located under the dashboard and within two feet of the steering wheel.
How difficult is the wired device to install?
The Linxup wired device installation is not complicated. It involved splicing one wire to the constant power supply, attaching one wire to the vehicle's chassis to ground the unit, and splicing one wire into the ignition wire.
Is the Linxup wired device CSA compliant?
The Linxup wired device is not considered an EOBR. However, in the event of a discrepancy in driver speed, Linxup can confirm or deny whether the driver was speeding.
Can the Linxup wired device submit information for driver logs?
The device does not communicate directly with a driver's mobile device to provide the vehicle mileage information that's required directly from the engine for electronic driver logs.
Does the Linxup wired device plug into the JBUS port?
No, the device wires to the ignition, power, and ground and the JBUS port is open and available for other use.
Is the Linxup wired device an asset tracker?
No, the device is wired in the cab of the truck and is not able to wire to a trailer. Please visit http://www.agilissystems.com/solutions/assets.html for more information on an asset tracking solution by Agilis Systems.
