Share Location / ETA

Let Customers Know You're On the Way

Customer service is typically top of mind for field service and delivery customers. Markets are competitive, and offering a superior, seamless customer experience is important for repeat business and growth. Uncertainty about when a service provider or delivery will arrive can create a frustrating experience for your customers. Broad time windows and limited information disrupt their schedules, leading to increased calls to Support as they try to plan their day. This creates a hassle and confusion for both the staff (support, dispatchers, drivers) and customers, and ultimately degrades the customer experience.

Benefits of Share Location

Linxup allows companies to share a link showing field technicians' or delivery drivers' expected time of arrival (ETA). This lets customers know exactly when drivers or technicians will arrive so they can go about their day.

• Avoid frustrating your customers by disrupting their day with large time windows and no communication.
• Allow them to know exactly when their service provider is arriving with a link that shows live map tracking.
• Keep your customers’ confidence that you value their time.
• Reduce the number of customer calls asking what time they should expect your driver.
• Improve your driver experience by not constantly bothering them to get updates, and allow them to focus on doing their job well.