Serve More Customers & Improve Service
Monitoring and improving customer service is difficult when employees are in the field all day. Linxup streamlines worker dispatch and reveals inefficiencies.
Deliver Better Service
Improve Support & Increase Productivity
Share Real-Time Driver Location
Large and unspecified arrival time windows are a thing of the past. Within seconds, Linxup’s Shareable Link can be created and sent to your customers. Some of the game-changing benefits include:
- Real-time map tracking. Provide customers with a link offering real-time map tracking of their service provider, supplying the driver's trip progress.
- Meet new levels of expectations. Instill confidence in your customers by demonstrating a commitment to respecting their time.
- ncrease productivity. Minimize customer calls seeking information on your driver's arrival time.
More Efficient Dispatch
With real-time GPS tracking, Linxup simplifies dispatch allowing you to serve more customers. You can:
- Locate the closest vehicle to any service call and reduce response times.
- Dispatch the most convenient vehicle by reviewing real-time traffic updates.
- Monitor how long your workers are spending at customer locations (proactively identify problems).
Improve Driver Behavior
With Linxup GPS tracking, you can identify inefficient or unsafe driver behavior and take steps to improve your customer service. Pinpoint areas of improvement such as:
- Driver safety: Eliminate unsafe driver behavior including speeding, harsh braking and rapid acceleration.
- Idling Time: Reduce wasted time and reach your customers quicker.
- Routing: Determine the most efficient route to any location and provide accurate ETAs.