What is the actual size of the Linxup GPS vehicle tracking device?
Both the plugin and wired devices are 2.0" x 1.8" x 1"
How often does the Linxup vehicle tracking device track?
The Linxup device tracks every minute when the vehicle is on and every hour when the vehicle is off.
In what countries does the Linxup GPS tracking device work?
Linxup GPS trackers work in the United States, Canada, Mexico, and some parts of the Caribbean.
Is there a secondary antenna associated with the Linxup GPS tracking device?
The Linxup antenna is located inside the device. It requires no additional parts or installation beyond plugging the device into the OBDII port under your dashboard for the plug-in device, or connecting 3 seperate wires for the heavy-duty wired device.
How is the GPS tracking device powered?
Power for the device is supplied from your vehicle through the OBDII port, or wires, depending on if you have the plug-in or wired device.
Do I receive an alert if the device is unplugged or unwired?
When a device is unplugged or unwired, it is receiving no power so it is impossible for the unit to send an alert. However, you will stop seeing any tracking data for a device that has been unplugged or unwired. You can, however, receive an alert when a device is reconnected. This provides a good system for monitoring disconnected devices.
How accurate is the GPS vehicle tracking?
Linxup GPS vehicle tracking is accurate to within 5 meters or 16 feet of the tracked vehicle.
Will my drivers know that they are being tracked?
The answer is somewhat up to you. The Linxup device is pretty discreet and sits under the dashboard, but it does have a small LED light. If you don’t tell your drivers where the device is, they may still notice this light. Also, once you start to discuss tracking with your drivers, they are going to realize that something within the vehicle is providing the information.
We typically advise companies to inform their drivers that if a device stops tracking, you will be aware due to the lack of tracking information.
What advantage does Linxup have over GPS tracking a cell phone?
Linxup provides GPS tracking for vehicles and equipment, while a cell phone's GPS tracks the phone. Where the cell phone goes, so goes the GPS tracking information, which doesn't necessarily have any bearing on the location of your vehicle.
When Linxup is connected to your vehicle, it receives a reliable source of power. Cell phones with GPS have a tremendous drain on the cell phone battery. If the battery is dead, or the cell phone user simply turns off the phone or disables the GPS function, you will not receive any GPS data.
Linxup GPS devices also provide a vast amount of data beyond location. Hours of use, geofence alerts, and check engine alerts are just a few examples that cell phone GPS data cannot provide.
How do you determine harsh acceleration / braking?
The algorithm used to determine an acceleration / deceleration alert is based on the change in velocity. An increase in velocity of greater than 8.5 mph/sec will trigger an acceleration alert. Likewise, a reduction in velocity greater than 6.5 mph/sec will trigger a braking alert.
What type of vehicle does the Linxup plug-in device work in?
The Linxup OBD plug-in tracking device is easy to install on all automobiles and light and medium duty trucks manufactured after 1996. The OBD plug-in device does not support electric vehicles.
The unit installs in the required OBDII port, usually located under the dashboard within two feet of the steering wheel. If you are not sure about your vehicle, give us a call and we can quickly answer your question.
The Linxup wired device can be installed on nearly any vehicle on the road. For heavy duty trucks, we also offer a JBUS device.
How do I install the Linxup plug-in GPS tracking device?
Installing the Linxup plug-in device is as easy as plugging in a lamp. Simply insert it into the OBDII port under the dashboard.
How difficult is the wired device to install?
The Linxup wired device installation is not complicated. It involves splicing one wire to the constant power supply, attaching one wire to the vehicle's chassis to ground the unit, and splicing one wire into the ignition wire.
Can Linxup vehicle trackers withstand extreme weather conditions?
Yes! Our vehicle trackers are functional from -22°F to +158°F (-30°C to +70°C)
Will Linxup vehicle trackers drain a vehicle’s battery?
On most vehicles, no. The trackers use very little battery power from the vehicle. Some hybrid vehicles have reported issues when left parked for extended periods of time.
Is the Linxup wired device an asset tracker?
No, the device is wired in the cab of the truck and is not able to wire to a trailer. Our asset trackers are separate devices specifically for equipment, trailers, and other uses.
Can Linxup asset trackers withstand extreme weather conditions?
Yes! Our trackers are functional from -22°F to +158°F (-30°C to +70°C)
Are Linxup asset trackers water proof or water resistant?
Yes. They have a minimum of IP66 weather proof rating.
Will I receive a notification on my phone if my asset moves outside an approved area?
Yes. Geofence alerts make it easy to ensure that your asset within designated boundaries at all times.
What data can I access other than the location of an asset?
In addition to location, you can use Linxup equipment trackers to monitor usage habits, unauthorized movement, maintenance events, and more.
Can the ATSolar GPS Tracker report on machine hours and maintenance schedules?
Can I install a Linxup asset tracker myself?
Yes. The ATLT and solar devices attach quickly with optional high-powered magnets or screws. Wired trackers are installed with a simple three wire connection.
Can I install the LinxCam myself?
Yes. Easy to follow video and written instructions are provided.
Does the LinxCam come with mounting hardware?
How does the LinxCam receive power?
It connects to the vehicle's OBD port.
Do I have to purchase a monthly data plan from Linxup to use a LinxCam?
Yes. You will also need a vehicle tracker with monthly service.
Will this camera work with my existing Linxup vehicle tracking devices?
ELD (Electronic Logging Device)
What is an ELD? (Electronic Logging Device)
An electronic logging device (ELD) is electronic hardware that is attached to a commercial motor vehicle engine to record driving hours. The Federal Motor Carrier Safety Association (FMCSA) requires ELDs in commercial vehicles meeting certain criteria to comply with federal rules regarding hours of service.
Who is required to use an ELD?
Most commercial carriers and drivers, including both commercial buses and trucks and those who are Canada- or Mexico-domiciled are required by the FMCSA to be ELD equipped.
What’s required to meet the ELD mandate established by FMCSA?
Vehicles and drivers who fall under the FMCSA mandate must have an FMCSA certified electronic logging device connected to their vehicle. In addition, they must carry:
A user’s manual for the driver describing how to operate the ELD.
An instruction sheet describing the data transfer mechanisms supported by the ELD and step-by-step instructions to produce and transfer the driver’s hours-of-service records to an authorized safety official.
An instruction sheet for the driver describing ELD malfunction reporting requirements and recordkeeping procedures during ELD malfunctions.
A supply of blank driver’s records of duty status (RODS) graph-grids sufficient to record the driver’s duty status and other related information for a minimum of 8 days.
Do Linxup ELD solutions meet the ELD mandate?
How are ELDs different from Automatic OnBoard Recording Devices (AOBRDs)?
AOBRDs were an early version of ELDs and record less information. The key differences between the systems are that ELDs:
Identify information on the driver, carrier, and vehicle, including engine status, and vehicle malfunctions.
Automatically, rather than manually, record intervals, engine and duty status, yard moves, etc.
Do not allow editing of automatically recorded events but do allow them to be annotated.
Display edit history to DOT inspectors.
Do I need ELDs if I already have AOBRDs installed in my fleet?
Yes. AOBRDs were grandfathered into the ELD mandate and were required to be switched to full ELD solutions by December 16, 2019.
How can I be sure that an ELD is compliant with the FMCSA?
Can I use my own tablet with the Linxup ELD solution?
Yes. You can use your own tablet, or we can provide you with one. If you use your own tablet, you can download the software from Google Play or Apple's App Store. Instructions are found in our Help Center at https://www.linxup.com/eldhelp..., select the appropriate link under "Bring Your Own Device - App Install Guides."
Is the Linxup ELD solution difficult to install?
No! Our solution takes minutes to install.
How does the Linxup ELD solution work?
Simply plug in the JBus or OBD GPS tracker and turn on the dedicated tablet. Bluetooth will sync the tablet to the vehicle. The intuitive software walks the driver through management of shipments, trailers, inspection reports, and duty status. The web portal allows administrators and fleet managers to view and update hours of service reports, inspection reports, and resolve driver conflicts. Administrators can also manage terminals and add and delete drivers. Over the air software updates ensure continual FMCSA compliance.
How often does the Linxup ELD solution record data?
GPS and engine data is queried every 5 to 10 seconds.
Does the Linxup ELD tablet come with mounting gear and wiring?
The Linxup tablet (if ordered) does not come with mounting gear but does include all necessary cables to connect to the JBus or OBD ports of the vehicle. You also have the option to use your own tablet.
How can I be sure the Linxup ELD solution is tamper-proof?
FMCSA requirements for ELD certification include proving that the system is tamper proof. Captured data includes code that is verified by law enforcement software to ensure authenticity.
Do Linxup ELDs alert drivers when they are nearing their HOS limits?
Can I access vehicle diagnostics and idle times through a Linxup ELD device?
Do Linxup ELDs provide IFTA Fuel Tax Reporting capabilities?
Linxup offers IFTA as an additional add-on of our ELD packages.
How long has Linxup been in business?
Linxup has been providing quality, easy-to-use fleet solutions since 2004. We are one of the oldest providers in the business.
Where is Linxup's technical and customer support located?
Our technical and support teams are based in the United States at our corporate headquarters in St. Louis, MO. We’re especially proud of the work they do and believe they provide the best support in the business. We also hope they occasionally read our FAQs, so they know how great we think they are.
For how long is my data stored?
All data is retained for 1 year. Some summary data — like dashboards and reports — is retained for 3 years. Data up to 5 years old can be retrieved from cold storage for a fee. You can contact customer support to place a request and receive an estimated cost.
Is there an early termination fee?
If you select a contract with your Linxup devices, and choose to terminate your service before the agreement is up, you will be charged fifteen ($15) dollars times the number of months remaining in your term for each service line canceled early.
Can I access tracking data from my iPhone or Android device?
Yes - we have free mobile apps for both iPhone and Android.
Do I need a data plan?
No. The device has a built in cellular SIM card and the service is included in the monthly Linxup fee.
Do I pay a monthly fee per device?
Yes. Monthly fees are charged for each device in your account.
Are bulk discounts available on GPS devices?
Yes! Give us a call.
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