Join Our Team

Let's simplify the complicated.

Join Our Team

These are exciting times for Linxup. We’re continuing to grow, and we are always on the lookout for talented people. Want to learn more? Raise your hand. Come join us. It’s fun here.

Linxup has prospered and grown by attracting enthusiastic, high energy people who work and compete hard. This is a place where talent and productivity are recognized. Our employees drive our success, and we want everyone to benefit from that effort.

We offer a unique opportunity to be a key contributor in one of today’s hottest SaaS markets. Linxup's GPS fleet solutions empower businesses of all sizes with the information and tools they need to reduce costs, improve safety, and boost productivity. We can't do that without the best employees, so we work hard to attract, develop, and reward high-performing, diverse professionals.

Employee Team
Employee Team
Employee Team
Employee Team

Core Values

make it happen
Make It Happen
make it happen
Do the Right Thing
make it happen
Delight Our Customers
make it happen
Life/Work Balance

Ours is an organization founded on several core values that guide our culture and our business. Among these are “Make It Happen” and “Do the Right Thing.”

At Linxup, we have made a concerted effort to foster a diverse and inclusive environment. While there is always more that we can do, our hope is a simple one... that we can all work together to understand each other and the different realities we face in the workplace, in our homes, and in our communities.

Innovation – We thrive on having a culture that brings forth fresh and forward thinking, ideas, solutions, methods, and results.

Teamwork – At Linxup we are about teamwork, working together to reach our goals.

Fun – Individuality, high energy, creativity and dedication in the workplace, makes work fun and life pleasant.

Success – Our values and overall culture strategically equal success.

Culture

Our mission is to simplify the complicated through location-based solutions. Technology can be complicated, but we make it simple. We go out of our way to make sure our solutions are easy-to-use, low cost, and intuitive. Therefore, we hire people who are smart, innovative, and determined believers in what we do. We are committed to attracting, training, retaining, and rewarding high quality professionals. We feel that employment should be a rewarding and mutually beneficial experience. This is why we embrace having high performing and diverse individuals as a part of our organization, which enables us to delight our diverse customer base.

At Linxup, our culture embodies our values, which shape our organization and our people. As a post-startup company we encourage everyone in our organization to be a “hands-on contributor,” creating a comfortable platform for sharing ideas and opinions. Maintaining a positive culture is critical and it is important that we strive to maintain a workplace built on mutual values, trust, and goodwill.

Open Positions

ABOUT THE POSITION

We are looking for a Customer Guru to join our growing organization! The Customer Guru maximizes every opportunity to re-establish exceptional customer interaction and advises customers on the benefits of a GPS tracking system through Agilis while empathizing with the feedback customers provide on their experiences. After probing, representatives are empowered to negotiate portions of the customer agreement within department parameters. The goal is to ensure that at the end

of each call, our customers feel confident that Agilis is the best option for GPS tracking. Therefore, the ideal candidate must have a passion for customer interaction with vast technical capacity and/or carrier experience.

ESSENTIAL FUNCTIONS

  • Build positive working relationships with customers for repeat business
  • Ability to assess the customer’s needs by asking probing questions, addressing issues, building rapport, and negotiating to achieve a mutually beneficial resolution
  • Work with active and suspended customer accounts to collect past due amounts
  • Contact customers that initiate cancellation requests in a timely manner to retain services
  • Develop and implement processes to work with customers to recover devices
  • Additional duties as assigned

QUALIFICATIONS

  • 5+ years of customer service, sales or customer success experience preferred
  • SaaS experience preferred
  • Experience in developing and sustaining long-term, value-based customer relationships at all levels
  • Must have a strong goal orientation and desire to continuously learn and improve your skills and knowledge
  • Flexibility–responsibilities may expand or change with the business needs
  • Excellent written and verbal communication skills required
  • Organizational and time management skills required
  • Excellent problem solving and decision making skills
  • Proficient with Microsoft Office ( Excel, Word, PowerPoint) required

WORK ENVIRONMENT

  • The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages.

  • Position offers a Base Salary and Quarterly Bonus potential
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)

ABOUT THE POSITION

The Fulfillment Department is an integral part of the organization, receiving incoming deliveries of material and devices and fulfilling, tracking, and coordinating customer orders and returns through the fulfillment process. The Fulfillment Analyst will ensure orders and RMAs are processed in a timely manner, verifying incoming/outgoing devices are marked properly to maintain inventory control. The Fulfillment Analyst will be required to keep the department clean, well-organized, and safe as well as help on other projects as needed. The ideal candidate will be a detail-oriented team player with the proven ability to multitask and problem solve in a fast-paced work environment.

ESSENTIAL FUNCTIONS

  • Maintain knowledge of current products, offers, policies and effectively apply knowledge
  • Pick and/or package devices, tablets and/or accessories/materials for shipment according to requirements and update inventory systems accordingly
  • Receive devices, accessories, packaging, supplies and any other related materials and assist with unloading and stocking to ensure items are properly marked and inventoried
  • Process Return Merchandise Authorizations (RMAs) for sales returns, exchanges, defective product returns and shipping errors
  • Work with the Fulfillment Team and other Linxup Teams to expedite resolution of orders, RMAs, and shipping issues.
  • Participate in inventory management by conducting periodic physical counts ensuring proper reporting, inventory tagging, and investigating and resolving inventory discrepancies
  • Maintain an understanding of all internal systems, processes, and procedures
  • Create or update standard operating procedures
  • Maintain an organized work area and warehouse with inventory, packaging, and related supplies
  • Maintain a safe and clean work environment by assisting in disinfecting work areas, removing trash, and breaking down boxes
  • Assist in ordering fulfillment supplies, packaging, and other related materials
  • Document issues and the resolutions identified to improve fulfillment processes, including but not limited to orders, RMAs, inventory, vendors, etc.
  • Actively and consistently support all efforts to simplify and enhance the customer experience by engaging in process improvement initiatives and sharing ideas
  • Consistently meet or exceed individual and team SLAs and performance objectives
  • Perform other duties as assigned

QUALIFICATIONS

  • Inventory management and distribution experience
  • Strong PC skills and proficient with Microsoft Office (Excel, Word, PowerPoint) required
  • Ability to handle multiple tasks in a fast paced, changing environment
  • Excellent written and verbal communication skills required including ability to communicate technical information to non-technical audiences
  • Organizational and time management skills required
  • Excellent problem solving and decision-making skills
  • Exceptional attention to detail
  • self-starter and good analytic skills for improving process tasks and efficiency
  • Ability to learn quickly and work independently
  • Must be able to lift up to 50 lbs.
  • Must be able to stand and walk up to 50% of the time
  • Customer and team focused attitude

WORK ENVIRONMENT

  • The hours of this position are Monday through Friday from 7:30 AM until 4:30 PM
  • May require additional hours weekly to complete assigned work
  • Training on RMA procedures, fulfillment processes and device products

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages.

  • Position offers a Base Salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)

ABOUT THE POSITION

We are currently looking for a Sales Development Representative (SDR) to work directly with our Account Management team to increase the qualified pipeline of new opportunities for our Sales teams. The SDR should be a self-starter with a track record of successful, credible lead follow- up and sales development experience at multiple executive levels within any sized organization.

ESSENTIAL FUNCTIONS

  • Prospect, educate and qualify new business prospects, marketing generated leads and targeted existing customers to create sales-ready opportunities
  • Utilize a consistent contact attempt process via phone and email to follow-up, nurture and qualify leads and opportunities
  • Keep abreast of the industry and market technologies to ensure you are a trusted resource to prospects and customers
  • Follow the established Agilis Systems pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management
  • Develop and maintain daily plans to maximize phone time, including pre-call planning, adhering to metrics and customizing scripts to market segments and prospect type
  • Reach and exceed key performance indicators including calls scheduled, calls completed, qualified opportunities and deals won from your meetings

QUALIFICATIONS

  • Entry level to 1 year of sales or professional experience
  • College Degree preferred but not required
  • A strong interest in building a career in sales
  • Entrepreneurial mindset - eager to advance through clearly defined learning and earning paths
  • Self-disciplined, organized and ambitious – must be able to consistently hit daily and monthly objectives
  • Go-getter attitude that displays initiative and persistence, all with a competitive drive
  • Positive and energetic attitude with exceptional communication skills
  • Resilience, perseverance, and the ability to overcome objections is a must
  • Ability to work in a high-energy, sales-team environment
  • Cold calling, sales training and Salesforce.com experience is a plus but not required
  • Lead Qualification / Sales Development experience required
  • Familiarity with cloud-based software services (SaaS) is a plus
  • Strong ability to learn new technology and adapt quickly
  • Proven ability to work in high-energy sales team environment as a team player
  • Must have strong verbal and written communication skills
  • Exhibits a strong desire to develop and maintain professional relationships externally and internally
  • Proficient with Microsoft Office (Excel, Word, PowerPoint) required

WORK ENVIRONMENT

  • Fast-paced environment with opportunities for growth and reward
  • Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages.

  • Position offers a Base Salary
  • Attainable Quota with Full Commission Potential
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)

ABOUT THE POSITION

Linxup is seeking a Director of Hardware Engineering to oversee our expanding portfolio of vehicle and asset tracking devices. You will be responsible for the efficient and reliable performance of devices currently in use, maintaining existing vendor relationships and researching new hardware and hardware vendors for upcoming solutions. You will work in close collaboration with our fulfillment department, product development organization, software engineering team, and sales and marketing staff to ensure our current and future hardware fulfill their mission successfully.

As the primary provider of hardware expertise in the company, you will need to establish a deep understanding of our industry, key competitors and competing product offerings, the needs of our customers and gain insights into the value they derive from our products. This is a fast-paced, challenging position that will require you to juggle multiple tasks while maintaining focus on key priorities. Our mission is to Simplifying the Complicated, and you will need to ensure our current and future hardware resonate with this guiding principle. We’re a software and technology company, so you should bring a high-degree of comfort or experience in this type of environment. The ideal candidate will have extensive experience in hardware design and specification, cellular technologies and an obsessive focus on establishing and following good processes/KPIs.

ESSENTIAL FUNCTIONS

  • Coach and manage a small team of hardware engineers to maximize the value your department provides to the organization
  • Establish processes and KPIs to measure and drive improvements in the reliability and efficiency of existing hardware
  • Establish deep relationships with existing hardware vendors, create SLAs and hold vendors accountable to them
  • Create hardware, firmware and configuration testing and certification procedures to ensure that the devices we deploy perform to expectations
  • Create audit procedures to ensure device shipments received are compliant with certifications
  • Conduct ongoing R&D to identify best-in-class vendors and devices we can use for current and future product needs
  • Keep abreast of cellular technologies and how they affect our current and future devices
  • Predict when cell technology changes will force transition projects and manage them to successful completion (4G to 5G, for example)
  • Provide hardware subject matter expertise to the company and hardware solutions engineering to the sales department
  • Join industry groups to gain insight into and stay abreast of industry trends

QUALIFICATIONS

  • Bachelor’s or Master’s Degree in electrical engineering or related field required
  • 5+ years of experience working with cellular-enabled hardware
  • 3+ years of providing solutions engineering and/or testing expertise on cellular-enabled hardware
  • 2+ years of management experience required
  • Prior experience working at large telcos in above capacities strongly preferred
  • Excellent organizational and time management skills
  • Strong Excel skills for hardware tracking and reporting
  • Strong collaborations skills with the ability to work cross-functionally required
  • Demonstrated ability to influence cross-functional teams without direct authority

WORK ENVIRONMENT

  • The hours of this position are Monday through Friday from 8:00 AM until 5:00 PM

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages.

  • Position offers a Base Salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)

ABOUT THE POSITION

Linxup is hiring a Social Media Manager to further establish us as a leader in the fleet and asset GPS tracking space. You are the content promoter. Working with content writers, you will own the organic distribution of our content on social channels, in community forums, and beyond.

In Marketing, we are a team of individual contributors coming together to define strategy and then deliver on our own areas of expertise. As a member of this team, you’ll come up with goals and ideas and then bring them to life. You will play a vital role in our budding sophisticated, creative, data-driven, highly intelligent, best-in-class marketing team. You’ll be part of a strong, diverse team—all aligned to do great work.

The ability to take ideas all the way from concept to execution is a must. We are looking for someone who not only understands social media and content distribution but has the gumption to generate a new idea and figure out how to get it done. A strong portfolio demonstrating a range of work and potential is a plus.

ESSENTIAL FUNCTIONS

At Linxup, we simplify the complicated world of fleet and asset GPS tracking for small to mid-sized service companies and fleets. We’re not satisfied with that. We are invested in removing unnecessary friction both internally and externally. We ask ourselves what we can do to make this easier, better, faster, etc. for everyone we touch (e.g., employees, customers, vendors). We want to continue to grow and be the gold standard. Getting there will require wickedly smart, passionate individuals who are ready to push our thinking and help shape our future. Yes. We have ambitious goals. That’s where you come in.

Here are some examples of projects you might work on:

  • Repurposing content as social posts, video clips, podcasts, infographics, etc.
  • Amplifying and distributing content in social media and community forum
  • Identify and engage with key influencers
  • Connect with local and industry press furnishing them with content and quotes
  • Monitor news sources and feeds for newsjacking opportunities then quickly execute when relevant stories break
  • Manage customer feedback, reviews, and relationships in social channels, on Google, and on Amazon while looking for insights and content ideas
  • Other duties as assigned

QUALIFICATIONS

  • Degree in Marketing, Business, Liberal Arts or related field preferred
  • 3-5+ years of agency or corporate marketing experience required
  • Hands-on experience and demonstrable work with social media and content promotion is with a proven record of increasing page engagement, or in managing successful social media campaigns is a must
  • The ability to think creatively and translate ideas into strong, succinct, and grammatically correct copy
  • The ability to meet deadlines in a fast-paced environment while working independently
  • Excellent writing and editing skills
  • Familiarity with community management and an affinity to engage with consumers.
  • Experience working with cross-functional teams
  • Strong analytical skills and a data-driven mindset is a plus
  • Excellent communication skills

WORK ENVIRONMENT

  • The hours of this position are Monday through Friday from 8:00AM to 5:00PM
  • Fast-paced environment with opportunities for growth and reward
  • The company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

In addition to working on a team of wickedly-smart yet down-to-earth individuals who will challenge you to be your best every day, our benefits are top-notch including medical, dental, vision, 401K, generous PTO, parental leave, and more.

It’s a fast-paced environment with opportunities for growth and reward. The company promotes a life/work balance to achieve maximum performance professionally and personally. Our goal is to help you win at life by loving your job.

ABOUT THE POSITION

We are looking for a Customer Champion to join our growing organization! The Customer Champion maximizes every opportunity to re-establish exceptional customer interaction and advises customers on the benefits of a GPS tracking system through Linxup while empathizing with the feedback customers provide on their experiences. After probing, representatives are empowered to negotiate portions of the customer agreement within department parameters. The goal is to ensure that at the end of each call, our customers feel confident that Linxup is the best option for GPS tracking. Therefore, the ideal candidate must have a passion for customer interaction with vast technical capacity and/or carrier experience.

ESSENTIAL FUNCTIONS

  • Proactively collaborate with internal departments to retain at risk customer accounts
  • Data entry and analysis resulting in the development and implementation of strategies that increase the % of retained at risk customers
  • Professionally manage difficult or emotional customer accounts that are assigned as a result of escalation from internal departments, assigned from management and as identified from NPS scores
  • Onboard, train and grow assigned customers while providing ongoing account support to those that need additional assistance
  • Work with active and suspended customer accounts under their assignment to collect past due amounts
  • Develop reports and statistics on customer activity to provide additional customer insight to product and sales teams
  • Additional duties as assigned

QUALIFICATIONS

  • 5+ years of customer service, sales or customer success experience preferred
  • SaaS experience preferred
  • Experience in developing and sustaining long-term, value-based customer relationships at all levels
  • Account management experience preferred
  • Must have a strong goal orientation and desire to continuously learn and improve your skills and knowledge
  • Flexibility–responsibilities may expand or change with the business needs
  • Excellent written and verbal communication skills required
  • Organizational and time management skills required
  • Excellent problem solving and decision making skills
  • Proficient with Microsoft Office ( Excel, Word, PowerPoint) required

WORK ENVIRONMENT

  • The hours of this position are Monday through Friday from 8:00AM to 5:00PM

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

  • Position offers a Base Salary and Quarterly Bonus potential
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 PTO Days

ABOUT THE POSITION

Linxup is hiring a Director of Demand Gen to further establish us as a leader in the fleet and asset GPS tracking space. You are the content promoter. The Director of Demand Gen is responsible for holistically driving how the business leverages search in order to engage existing and prospective customers for our B2B and B2C brands. The role has ownership and direct responsibility for providing thought leadership, strategic direction, budget management, channel performance, and overall guidance for our demand generation marketing with a focus on paid search. Additionally, this individual will lead our demand generation group.

In Marketing, we are a team of individual contributors coming together to define strategy and then deliver on our own areas of expertise. As a member of this team, you’ll come up with goals and ideas and then bring them to life. You will play a vital role in our budding sophisticated, creative, data-driven, highly intelligent, best-in-class marketing team. You’ll be part of a strong, diverse team—all aligned to do great work.

Paid search is an important acquisition channel in our overall marketing mix. We are looking for a data-driven, customer-minded, creative strategist, and skilled talent-developer to bring their deep understanding of digital media, agency oversight, and financial responsibility to our B2B and B2C brands.

ESSENTIAL FUNCTIONS

At Linxup, we simplify the complicated world of fleet and asset GPS tracking for small to mid-sized service companies and fleets. We’re not satisfied with that. We are invested in removing unnecessary friction both internally and externally. We ask ourselves what we can do to make this easier, better, faster, etc. for everyone we touch (e.g., employees, customers, vendors). We want to continue to grow and be the gold standard. Getting there will require wickedly smart, passionate individuals who are ready to push our thinking and help shape our future. Yes. We have ambitious goals. That’s where you come in.

Here are some examples of projects you might work on:

  • Serve as the go-to thought-leader and visionary for SEM, responsible for leading the acquisition channel, its KPIs, and its overall contribution to revenue
  • Lead the development, optimization, and management of campaigns across digital channels including search, display, shopping/PLA, re-targeting, etc.
  • Maintain the monthly PPC budget, forecasting, pacing, and campaign creation
  • Develop and execute testing across campaigns and channels to find low acquisition opportunities and areas for the highest ROI
  • Partner closely with Sales Ops and Analytics in order to acquire richer insights that inform and guide strategy and optimization efforts
  • Lead the demand gen group not solely as a supervisor, but as a mentor, coach, and guide for the team and the execution of their duties, ensuring growth, improvement, and delivery along the way

QUALIFICATIONS

  • 10+ years of working experience in a digital marketing, performance-based marketing, marketing strategy, or search environment
  • Prior experience managing SEM or paid search for a B2B website
  • Proven and successful track record in delivering business results through paid search and KPI measurement
  • Strong analytical skills and expertise, being able to lead and guide testing and optimization, including specific experience in optimizing bid strategies, A/B testing, etc.
  • Ability to interpret data and to create actionable insights and communicate those insights
  • Experience working with cross-functional teams
  • Comfortable with a fast-paced, and often rapidly changing, environment with a strong emphasis on individual contributions and execution excellence
  • Bachelors degree in marketing, communications, computer science, economics, mathematics, statistics, or related field preferred

WORK ENVIRONMENT

  • The hours of this position are Monday through Friday from 8:00AM to 5:00PM
  • Fast-paced environment with opportunities for growth and reward
  • The company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

In addition to working on a team of wickedly-smart yet down-to-earth individuals who will challenge you to be your best every day, our benefits are top-notch including medical, dental, vision, 401K, generous PTO, parental leave, and more.

It’s a fast-paced environment with opportunities for growth and reward. The company promotes a life/work balance to achieve maximum performance professionally and personally. Our goal is to help you win at life by loving your job.

ABOUT THE POSITION

Linxup is hiring a Content Writer (Manager) to further establish us as a leader in the fleet and asset GPS tracking space. You are the content creator. Working with the sales, support, and product management teams, you will identify the most engaging stories and create long-form content that will be used for websites, email campaigns, social media, sales materials, blogs, podcasts, and more.

In Marketing, we are a team of individual contributors coming together to define strategy and then deliver on our own areas of expertise. As a member of this team, you’ll come up with goals and ideas and then bring them to life. You will play a vital role in our budding sophisticated, creative, data-driven, highly intelligent, best-in-class marketing team. You’ll be part of a strong, diverse team—all aligned to do great work.

The ability to take ideas all the way from concept to execution is a must. We are looking for someone who not only understands social media and content distribution but has the gumption to generate a new idea and figure out how to get it done. A strong portfolio demonstrating a range of work and potential is a plus.

ESSENTIAL FUNCTIONS

At Linxup, we simplify the complicated world of fleet and asset GPS tracking for small to mid-sized service companies and fleets. We’re not satisfied with that. We are invested in removing unnecessary friction both internally and externally. We ask ourselves what we can do to make this easier, better, faster, etc. for everyone we touch (e.g., employees, customers, vendors). We want to continue to grow and be the gold standard. Getting there will require wickedly smart, passionate individuals who are ready to push our thinking and help shape our future. Yes. We have ambitious goals. That’s where you come in.

Here are some examples of projects you might work on:

  • Enhance inbound marketing efforts and improve SEO by publishing regular new content on relevant industry issues and product updates to the Linxup and MOTOsafety blogs
  • Manage the development of an ongoing case study and white paper library by reaching out to top promoters and coordinating with Strategic Account Managers to locate industry-specific and original use case examples
  • Stay on top of industry trends and developments to create digital content establishing Linxup as a thought leader
  • Research and pitch story ideas to top industry newsletters and magazines, particularly in coveted vertical industries
  • Partner with the Web Design Manager and Graphic Designer to produce content-rich web landing pages, product information pages, and industry-related use pages for brand websites
  • Other duties as assigned

QUALIFICATIONS

  • Degree in English, journalism, communications, or related field preferred
  • 3-5+ years of agency, corporate marketing, or journalism experience required
  • The ability to think creatively and translate ideas into strong, succinct, and grammatically correct copy
  • The ability to meet deadlines in a fast-paced environment while working independently
  • Excellent writing and editing skills
  • Experience working with cross-functional teams
  • A portfolio of relevant work for review is required

WORK ENVIRONMENT

  • The hours of this position are Monday through Friday from 8:00AM to 5:00PM
  • Fast-paced environment with opportunities for growth and reward
  • The company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

In addition to working on a team of wickedly-smart yet down-to-earth individuals who will challenge you to be your best every day, our benefits are top-notch including medical, dental, vision, 401K, generous PTO, parental leave, and more.

It’s a fast-paced environment with opportunities for growth and reward. The company promotes a life/work balance to achieve maximum performance professionally and personally. Our goal is to help you win at life by loving your job.

ABOUT THE POSITION

The Customer Experience Manager is responsible for providing support, leadership and guidance to the Customer Experience Team ensuring all customer phone calls, emails, chats and cases are handled in a professional, efficient manner. The goal is to exceed customer expectations driving satisfaction, loyalty, retention, and advocacy. The position is key to motivate and coach staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction. The position will also provide customer feedback to key stakeholders to support continuous improvement of our products, services, and processes.

This position has the flexibility to work remotely and may be required to do so due to business needs. The CEA is required to have a private workspace in their home to ensure productivity and customer information is secure. The CEA will also be responsible for maintaining their internet connection at a level that does not impact their productivity. This includes but is not limited to: Voice over IP (VoIP) phone systems, internal systems, and video conferencing.

ESSENTIAL FUNCTIONS

  • Responsible for recruiting, hiring, and growing a high-performance Customer Experience Team
  • Drive a culture of continuous improvement by determining Key Performance Indicators (KPI) for the department and by setting performance expectations and managing to these performance objectives by coaching, training, motivating, and developing the staff
  • Provide formal supervision to individual employees within the team including setting the work schedule to meet contact demand, review/approve timecards, and time off requests as applicable
  • Monitor calls, chats, email responses to observe employee demeanor, technical accuracy and conformity to company core values and policies and provide feedback, as necessary
  • Reviews CSA metrics to ensure each is meeting goals, attendance, and adherence
  • Recognize & reward team members
  • Analyze performance trends and create/execute action plans to remediate issues, improve customer service quality, improve agent productivity, and achieve performance goals
  • Conduct regular 1:1 coaching and when applicable facilitate team huddles/retrospectives that are interactive, engaging and CSA driven to capture and resolve process issues/gaps
  • Act as an escalation point for CSA and Supervisors. Troubleshoot and resolve complex customer inquiries & escalations
  • Act as a subject matter expert on the Linxup product portfolio, including hardware, software, firmware used to serve our customers
  • Create and maintain strategic partnerships with other departments to implement New Programs and Projects such as new products, processes, quality assurance, tools, training that will improve customer satisfaction
  • Perform other duties as assigned

QUALIFICATIONS

  • Bachelor's Degree in related field, or equivalent combination of education and work experience
  • 5yrs+ prior management experience in a call center/customer service setting
  • Certified Salesforce Administrator (Preferred)
  • 2+ years’ experience in administration of a Salesforce instance (Preferred)
  • Exceptional team player with the confidence, integrity, positive attitude to earn client and internal team confidence quickly
  • Excellent organizational, interpersonal and leadership skills
  • Excellent written and verbal communication skills required
  • Proven ability to recruit, lead and motivate a team to balance staffing strength with profitability and growth
  • Ability to bring out the best performance in the workforce through employee engagement, an inclusive working environment and effective communication
  • Exceptional analytical and problem resolution skills; ability to exercise independent, sound judgment
  • Ability to work collaboratively and well with teammates
  • Ability to handle multiple tasks in a fast paced, changing environment
  • Ability to work flexible hours to accommodate business needs
  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

WORK ENVIRONMENT

  • Call center environment
  • Call center hours are Monday through Friday from 7:00am until 7:00pm. Saturday 8:00am until 5:00pm

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

  • Position offers hourly salary and monthly bonus potential
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)

ABOUT THE POSITION

We are looking for an Account Executive who will be responsible for expanding and driving revenue growth with a targeted approach within an assigned territory within our Mid-Market sales channel. This candidate will be responsible for prospecting companies, having conversations that help them to best understand the benefits and value of our solution, and closing sales. This individual will play a pivotal role in the expansion of our Sales Organization and continued customer growth.

ESSENTIAL FUNCTIONS

  • Prospect into an assigned territory for outbound sales activity targeting new prospects within assigned channel while taking on new channels opportunities using aggressive selling efforts
  • Advise and co-develop with sales leadership the creation of new processes, tools, communications, training, and methodologies to ensure sales program's success across teams and departments throughout the company
  • Work with other departments to facilitate relationships in order to achieve the organization's goals and objectives
  • Participate in client interactions to ensure cross-training, customer satisfaction and management involvement regularly
  • Ensure reporting and communication is frequent and bi-directional
  • Prospect, educate, and qualify new business leads to create opportunities to set web-based meetings and sales presentations for review of Linxup products and services to close opportunities
  • Leverage client referrals, associations, and networking to drive new business opportunities
  • Manage the full sales cycle, with a focus on building and maintaining an accurate pipeline
  • Follow the established Linxup pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management and prospect management
  • Prioritize opportunities and coordinate with internal resources to provide the best customer buying experience
  • Train, coach, and motivate the Business Development Team to help them prospect, develop pipelines and drive new business opportunities.
  • Reporting and supervisorial duties as assigned by management
  • Other duties as assigned

QUALIFICATIONS

A Bachelor's Degree in Business or Technical discipline or equivalent experience in a related field

  • 5+ years of relevant work experience required
  • 3+ years of quota-carrying sales experience in a high activity B2B sales environment preferred
  • Prior B2B SaaS experience, WebEx, and/or virtual sales is preferred, but not required
  • Working knowledge of the most current technologies and products used in the industry
  • Strong sales experience and phone etiquette required
  • Must have excellent written and verbal communication skills required
  • Experience with business R.O.I. and operating expense management
  • Experience with multi-faceted pricing negotiations
  • Resourcefulness in problem-solving with the ability to respond with a sense of urgency
  • Excellent interpersonal and team skills
  • Experience with solution and value selling preferred
  • Hunter mentality with the capability to grow your skills as the business expands
  • Proficient with Microsoft Office (Excel, Word, PowerPoint) required
  • Proven ability to establish rapport with multiple levels of decision-makers

WORK ENVIRONMENT

  • Fast-paced environment with opportunities for growth and reward
  • Company promotes work/life balance to achieve maximum performance professionally and personally

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

  • Base Salary
  • Uncapped Commissions (Paid Monthly) with exponential multiplier increases
  • Medical, Dental, Vision and 401(k) benefits are offered
  • 17 PTO Days and 8 Paid Holidays

ABOUT THE POSITION

Linxup is currently looking for a tenacious and dynamic Business Development Representative (BDR) to increase the qualified pipeline of new opportunities for our Sales Teams. This individual will play a pivotal role in the expansion of our Sales Organization and continued customer growth. The BDR should be a self-starter with a track record of successful, credible lead follow-up, and sales development experience at multiple executive levels within a small to medium sized organization.

This position is for a new office in Charlotte, NC. Success in this role has potential to grow into an Account Executive position in the future. If you are looking to join a growing organization to employ your sales skills or jumpstart your career in sales with an amazing tech company, we want to hear from you.

ESSENTIAL FUNCTIONS

  • Connect with potential customers through outbound cold calling, a minimum of 70 calls/day
  • Generate new business opportunities/sales by prospecting and qualifying leads through an outbound strategy leveraging both cold calls and email
  • Establish and transfer qualified opportunities for Account Executives
  • Meet daily activity KPIs and achieve monthly quotas
  • Track all activities using Salesforce (CRM) to build a pipeline and should all relevant prospecting information with the Account Executives
  • Research accounts, identify decision makers, and generate interest in our platform
  • Maintain and expand your database of prospects within your assigned territory
  • Actively listen to prospects to uncover hidden objectives to fully understand and qualify needs required
  • Develop and maintain professional relationships externally and internally
  • Other duties as assigned

QUALIFICATIONS

  • Working knowledge of sales prospecting or sales development experience highly preferred.
  • Experience working with Salesforce.com or similar CRM preferred
  • Familiarity with cloud-based software services (SaaS) is a plus
  • Strong ability to learn new technology and adapt quickly
  • Self-motivated, high energy, and dynamic outbound sales phone presence required
  • Proven ability to learn and thrive in a fast-paced environment as a team player
  • Must have excellent verbal and written communication skills
  • Motivated to build a lasting career in sales
  • Driven to make an impact and exceed sales goals
  • Competitive nature with a track record of over-achieving quota
  • Hunter mentality with the capability to grow your skills as the business expands
  • Proficient with Microsoft Office (Excel, Word, PowerPoint) required
  • Ability to multitask and manage your time accordingly

WORK ENVIRONMENT

  • Fast-paced environment with opportunities for growth and reward
  • Rapidly growing organization that is looking to promote from within
  • Company promotes work/life balance to achieve maximum performance professionally and personally
  • This position will be working remotely until April 2021

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

  • Base Salary
  • Uncapped Commissions (Paid Monthly) with exponential multiplier increases
  • Medical, Dental, Vision and 401(k) benefits are offered
  • 17 PTO Days and 8 Paid Holidays

ABOUT THE POSITION

This role is a specialized form of customer service in which service and technical skills are used to focus on what is best for the customer. Customer Experience Associates serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand. Associates will be responsible for accurately responding to customer inquiries that occur via inbound telephone calls, chats, emails and/or cases efficiently from our English and Spanish speaking customers.

ESSENTIAL FUNCTIONS

  • Communicate effectively with customers via phone
  • Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
  • Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
  • De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
  • Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
  • Save customers that are looking to end their relationship with Linxup
  • Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer

BASIC QUALIFICATIONS

  • Proficient in Gmail
  • Fluent in both English and Spanish language required
  • Excellent written and verbal communication skills (English & Spanish) required
  • Exceptional customer service skills
  • Strong technical aptitude and/or background in triaging technical issues
  • Ability to learn fast in a non-traditional training environment
  • Organized with proficient attention to detail
  • Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
  • Ability to type well and at a fast pace
  • Flexibility on schedules

PREFERRED QUALIFICATIONS

  • 1+ years of experience in a call center or support role
  • Sales or cross-selling experience
  • Salesforce knowledge
  • Retention experience

WORK ENVIRONMENT

  • Call center environment
  • The hours of this position are Monday through Friday from 10 am – 7 pm and every Saturday from 8 am – 5 pm (Off days are Sunday and one day during the week.)
  • This position will allow you the opportunity to work remotely

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

  • Position offers a base salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)

ABOUT THE POSITION

This role is a specialized form of customer service in which service and technical skills are used to focus on what is best for the customer. Customer Experience Associates serve as the face of the company and are responsible for solving customer issues, documenting each contact for the business and ensuring the customer remains loyal to our brand.

ESSENTIAL FUNCTIONS

  • Communicate effectively with customers via phone
  • Answer all contacts with a warm and courteous greeting to ensure customer service satisfaction
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem and provide first contact resolutions
  • Confirm customer understanding of the solution and provide additional customer education as needed to prevent call backs on the same issue
  • De-escalate calls by utilizing active listening and positive positioning statements to ensure positive resolution for both the customer and the company
  • Provide superior technical support on all branded products and build successful long-term relationships with both internal and external customers
  • Save customers that are looking to end their relationship with Linxup
  • Look for ways we can increase revenue on accounts by educating customers on new or existing products we offer
  • Other duties as assigned

BASIC QUALIFICATIONS

  • Proficient in Gmail
  • Exceptional customer service skills
  • Strong technical aptitude and/or background in triaging technical issues
  • Ability to learn fast in a non-traditional training environment
  • Organized with proficient attention to detail
  • Must possess a strong work ethic, with the ability to adapt to changes quickly and think conceptually
  • Ability to type well and at a fast pace
  • Flexibility on schedules

PREFERRED QUALIFICATIONS

  • 1+ years of experience in a call center or support role
  • Sales or cross-selling experience
  • Salesforce knowledge
  • Retention experience

WORK ENVIRONMENT

  • Call center environment
  • The hours of this position are Monday through Friday from 10 am – 7 pm and every Saturday from 8 am – 5 pm (Off days are Sunday and one day during the week.)
  • This position will allow you the opportunity to work remotely

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

  • Position offers a base salary
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)

ABOUT THE POSITION

We are looking for a Account Executive who will be responsible for expanding and driving revenue growth in our Mid-Market Channel (5-100 devices). This candidate will be responsible for prospecting and closing sales, tracking channel sales activity, and providing sales projections.

ESSENTIAL FUNCTIONS

  • Prospect into assigned or discovered leads and conduct aggressive selling efforts
  • Facilitate new processes, tools, communications, training and methodologies to ensure sales program's success across teams and departments throughout the company
  • Serve with other departments to facilitate relationships in order to achieve the organization's goals and objectives
  • Participate in client interactions to ensure cross-training, customer satisfaction and management involvement regularly
  • Ensure reporting and communications is frequent and bi-directional
  • Prospect, educate and qualify leads to create sales-ready opportunities
  • Own outbound sales activity targeting new clients within assigned channel while taking on new channels and opportunities as needed
  • Leverage client referrals, associations and networking
  • Qualify new business opportunities to set web-based meetings and sales presentations for review of Linxup products and services to close opportunities
  • Manage the full sales cycle, with a focus on building and maintaining an accurate pipeline
  • Follow the established Linxup pre-sales process and consistently use Salesforce.com to document prospect interaction, ensuring efficient lead management and account management
  • Prioritize opportunities and coordinate with internal resources to provide the best customer experience
  • Other duties as assigned

QUALIFICATIONS

  • A Bachelor's Degree in Business or Technical discipline or equivalent experience in related field
  • 5+ years of relevant work experience
  • Bilingual in English/Spanish is a plus
  • Working knowledge of the most current technologies and products used in the industry
  • Strong sales experience and phone etiquette required
  • Must have excellent written and verbal communication skills
  • Experience with business R.O.I. and operating expense management
  • Resourcefulness in problem solving with the ability to respond with a sense of urgency
  • Excellent interpersonal and team skills
  • Strong computer skills – (MS Office, Outlook, SalesForce.com)
  • 3+ years of quota carrying sales experience in a high activity B2B sales environment
  • Ability to establish rapport with multiple levels of decision makers
  • Prior B2B SaaS experience, WebEx, and/or virtual sales is preferred, but not required

WORK ENVIRONMENT

  • The hours of this position are Monday through Friday from 9:00 AM until 6:00 PM
  • Fast-paced environment with opportunities for growth and reward
  • Company promotes work/life balance to achieve maximum performance professionally and personally
  • This position will be working remotely until April 2021

COMPENSATION & BENEFITS

We value hard work and on-the-job-excellence and offer competitive compensation and benefits packages:

  • Position offers a base salary
  • Attainable Quota with Full Commission Potential
  • Medical, Dental, Vision, Life and 401(k) benefits are offered
  • 17 Flex Days (PTO)

Due to COVID-19, most of our employees are working remotely. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.


To apply for any of our open positions please visit our recruitment page.

Benefits

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Healthcare

(Medical, Dental, & Vision)

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Paid Vacation Days
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6 Paid Holidays and
3 Early Release Days
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Discretionary Company Bonus Plan
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Paid Parental Leave
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401(k) Option
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Life Insurance
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Accidental Death & Disability

EEO Statement

Linxup is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.