When a Driver Goes Missing at the Country’s Busiest Airport, Linxup Finds Him

TBi Airport Management is part of the VINCI Airports network, the world's leading private airport operator, managing more than 70 airports across 14 countries. At Atlanta, TBi is contracted to run the international terminals — a complex, fast-moving operation where every vehicle and driver has to be accounted for.

Managing a fleet with high stakes 

Most fleet managers worry about vehicles on public roads. Brian Cohen worries about vehicles on an active airport ramp, which is one of the most tightly regulated, high-consequence operating environments out there.

As utility duty manager for TBi Airport Management's utility department at Hartsfield-Jackson Airport, Brian oversees nine maintenance trucks operating across the international concourses of the nation’s busiest airport. 

Speed limits are strict. Proximity to aircraft is a daily reality. And because drivers are spread out across a massive facility (often completely out of sight), visibility and accountability are non-negotiable.

The driver who kept disappearing

A few months into managing the Linxup account, Brian noticed something was off. One of his team members kept going missing during shifts with no explanation.

He pulled up the vehicle history in Linxup and saw a pattern immediately. Every morning, one truck was traveling to the south cargo area of the airport. The interesting part: TBi has no operations in that area. 

"We don't do anything over in the south cargo area. There's no reason we would be going over there — and the vehicle was there for two to three hours, maybe three to four times a day."

Luckily, Brian had already set up a geofence alert for that zone using Linxup. Between the location data and the dash cam footage, he pieced together exactly what was happening: the employee had been slipping away to a Delta break room to nap on the clock. 

When confronted, the employee denied it.

"He said, 'Yep.' We were totally willing to give this guy a chance if he had come clean, but he flat out lied. We had Delta employees telling us that one of our people was in their break room taking naps. We caught him red-handed."

Brian's confidence in the system was cemented from that moment forward.

What Linxup actually does for TBi

For Brian, Linxup serves three core functions:

1. Real-time location visibility: Knowing where every vehicle is at any given moment isn't a convenience; it's a requirement. Drivers move across a sprawling facility, often in areas where supervisors can't follow. GPS tracking gives Brian a live picture of fleet activity without relying on radio check-ins or manual reporting.

2. Incident documentation and asset protection: Dash cam footage is Brian's first call whenever something happens to a vehicle. If a new truck comes back with a dent and nobody reports it, he goes straight to the cameras.

"If I find a new dent and nobody has come to me to report it, and I pull the cameras and find out who did it, it's not going to be good for them. And they know this."

When two brand-new trucks recently came into service, Brian told his team directly that he’d be watching those vehicles like a hawk from day one. Some of his drivers joked that they didn't even want to be the first ones behind the wheel.

3. Driver protection: The cameras don't just hold drivers accountable — they protect them. In any dispute or incident where a driver isn't at fault, the footage is there to back them up. Brian's team understands this, and he hasn’t experienced any meaningful resistance to having cameras and trackers on board.

Built-in alerts for a unique environment

Geofencing has become a standard part of how Brian monitors vehicle activity across different zones of the airport (the south cargo incident being an ideal example). Behavior-based alerts, including seatbelt detection, phone-in-hand, tailgating, and collision sensing, give him an additional layer of awareness for how vehicles are being handled on the ramp.

Because 95% of TBi's driving happens within the airport grounds (where strict rules already govern speed and conduct), Brian uses the alert system less for formal coaching and more as a real-time accountability layer.

"If anything happens, it's very easy for me to look back, see who was in the vehicle at what time, and get all the information I need."

A superior support experience

No matter who he has worked with on the Linxup team, Brian has consistently gotten the support he needed.

The overall experience has been uncomplicated — which, for a manager running operations at one of the world's most demanding airports, matters a lot.